Shipping policy

At Pythal, we are committed to delivering your order safely, securely, and on time across the United Arab Emirates.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or UAE public holidays will be processed on the next business day.

Delivery Time

• Dubai: 1–2 business days
• Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Al Ain: 2–4 business days
• Delivery times are estimates and may vary during peak seasons or due to unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location and order value.
• Free shipping may be offered on eligible orders or during promotional campaigns.

Order Tracking

• Once your order has been dispatched, you will receive a confirmation email or SMS with tracking information to monitor your shipment.

Delivery Information

• Please ensure your delivery address and contact details are accurate.
• Someone must be available to receive the order at the provided address.
• Pythal is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Delayed or Lost Shipments

• While we work with trusted courier partners, delivery may occasionally be delayed due to weather conditions, public holidays, customs procedures, or other circumstances beyond our control.
• If your order has not arrived within the expected delivery timeframe, please contact our customer support team for assistance.

Damaged Deliveries

• If your package arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery.
• Kindly provide clear photos of the product and packaging so our team can investigate and arrange a replacement or suitable resolution.

International Shipping

• This website currently delivers within the United Arab Emirates only.
• International shipping may become available in the future and will be announced on our website.

Contact Us

For any shipping-related questions or assistance, please contact our customer support team using the contact details provided on our website. We are always happy to help.